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IT Executive Support
Role Summary:
The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a 'front-to-back' support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs, in a fast and efficient manner, whilst always maintaining calm and in control.
Key Responsibilities:
- Comprehensive support of all executive related IT issues and problems.
- Escalate problems where necessary to third parties both internal and external.
- Respond to phone, Email and face-to-face incidents reported to the team.
- Capture all workload activity via the ServiceNow toolsets.
- Plan and implement approved desk move and changes.
- Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
- Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast paced.
- environment
- Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
- Working with different teams to facilitate project work streams in the executive environment.
- Compiling technical road maps for future innovation & business integration
- Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
- Support Executive events and Hybrid meetings.
- Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor.
Knowledge/Experience required:
- Experience supporting in Executive environment.
- Windows 10 & Office 365 including MS Teams.
- MacOS.
- Outlook / Office 365 support.
- Lenovo & HP Hardware support.
- Apple Products (MacBook, iPads, iPhones).
- Intune MDM.
- SafeNet, F5 & Cisco RAS
- Endpoint Encryption.
- Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support.
- Home working support.
- ITIL understanding and experience of practice.
- Hybrid meeting & Live event support.
Please apply to the advert for more information.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
