IT Support Analyst

IT Support Analyst - Milton Keynes (Hybrid) - £32,500

We are looking for a skilled 1st/2nd Line IT Support Analyst to provide technical support to global office locations across the UK, EMEM, and APAC regions. This role requires a proactive and customer-focused individual who can efficiently handle IT service requests and incidents while ensuring excellent service delivery.

Key Responsibilities:

• Offer executive-level user support for senior management (500+ users).

• Manage incidents and requests via the IT service management tool, ServiceNow.

• Perform advanced troubleshooting and analytical triage/support.

• Liaise with and escalate issues to relevant teams as necessary.

• Basic network troubleshooting.

• Administer Active Directory Users and Computers.

• Provide support for Windows 10 and Microsoft products.

• (Desirable) Offer support for MAC OS X.

• Assist with ad-hoc support requests, desk moves, and desk-side support.

• Act as a Major Incident (MI) owner during reported incidents, following documented MI processes.

Knowledge & Experience:

• IT industry experience.

• Proficiency in:

  • Microsoft Windows 10+

  • Active Directory

  • Microsoft Exchange

  • Office 365/2016+

  • Mimecast

  • Microsoft Teams

  • Zoom

  • SCCM

  • ITIL Best Practices

  • Remote support tools

  • Incident, Problem, and Change Management

• Understanding of administrative and clerical procedures.

This is an exciting opportunity to be part of a dynamic IT support team, providing critical support to a global workforce. If you have a passion for technology and excellent problem-solving skills, we'd love to hear from you!