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Robert Half have partnered with a growing retail brand in the Milton Keynes area as they look to recruit a Systems Administrator on a permanent basis.
Responsibilities :
- Build and maintain systems to include servers, networks, applications, etc.
- Manage and resolve tickets by providing 1st to 3rd line technical support to end users.
- Create, maintain and update documentation relating to all hardware and software systems.
- Work with the HQ security team to ensure compliance to maintain Security standards on all systems.
- Maintain and manage the local disaster recovery process and documentation.
- Serve as an escalation point for IT support technicians and internal stakeholders.
- Follow security best practices when deploying, upgrading, maintaining IT systems and services.
- Experience in project management.
- Ensure monitoring systems are in place and documented.
- Knowledge of ITIL and Prince 2 would be desirable.
- Seeks continuous improvement opportunities and ensures complete lifecycle of implementation of systems and processes that support the overall organization.
- Availability outside of regular hours for escalations and special projects will be required.
Competencies:
- Working knowledge of networks and related protocols.
- Experience working with Microsoft Azure
- Skilled at troubleshooting, reporting and escalating IT related issues.
- Experience in managing an O365 environment (Hybrid Cloud a plus)
- Working knowledge of virtualisation technologies such as VMWare
- Ability to work under pressure and adapt quickly to shifting priorities
- Possess excellent verbal and written communication skills
- Technical competence in installing and configuring new hardware/software/systems.
- Comfortable with PowerShell and other scripting technologies
- Proven history of process implementation and management
Desired experience:
- Experience supporting end users, providing technical assistance, and resolving technical issues for Windows servers and workstations
- Previous experience in a dedicated server/network/systems support role
- Experience working with cloud providers preferred
- Experience working with Enterprise backup solutions (Rubrik, Veeam, etc.)
- Experience working with Microsoft Intune
- Provide world-class customer service
- Ability to work well independently and collaborate as part of a team in a fast-paced, growing company
- Linux Desktop/Server experience would be desirable
- VMware experience desirable
- Meraki experience desirable
- Experience in managing Active Directory, group policies, and domain replication
- Security training/certification a plus (CompTIA Security+ or equivalent).
Salary/logistics:
- £45,000-£50,000 basic salary
- Company bonus scheme
- Onsite working in the Milton Keynes offices
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