Executive IT Support Engineer

Executive IT Support Inside IR35End of yearOn-site Milton Keynes (5 days a week)This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business.

The key responsibilities for this role includes:

• The aim is to provide a high level of support with a high percentage of 'calls' resolved within the tight SLA's. Project work will also be undertaken by the team.
• Audio and Visual assistance
• Comprehensive support of all executive related IT issues and problems
• Escalate problems where necessary to third parties both internal and external
• Respond to telephone, Email and face-to-face incidents reported to the team
• Capture all workload activity via ServiceNow and Planview toolsets.
• Plan and implement approved desk move and changes.
• Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
• Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a busy environment
• Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.

The key experience and knowledge required for this role includes:

• Experience supporting in Executive environment
• Audio and Visual (AV) Support
• Windows 10 & Office 365 including MS Teams
• MacOS
• Outlook / Office 365 support
• Lenovo & HP Hardware support
• Apple Products (MacBook, iPads, iPhones)
• Airwatch & Intune MDM
• SafeNet, F5 & Cisco RAS
• Endpoint Encryption
• Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support
• Home working support
• ITIL understanding and experience of practice

This is a Contract role working for a top company in their industry as a IT Support Engineer. Please apply to find out further information about this position.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.