- Processing sales orders and invoices for EMEA and European regions
- Liaising with factories and raising purchase orders
- Creating import/export shipping documents (PI & PO, Invoice, Packing List)
- Updating the online tracking system
- Coordinating shipping schedules with factories and customers
- Monitoring shipments to ensure timely deliveries
- Checking and following up on payments from customers
- Resolving customer queries and communicating with factories
- Assisting the Sales Manager with customer budgets and stock level management
- Supporting with general administrative tasks
- Managing and maintaining filing systems
- At least 2 years of experience in sales/purchase order processing and customer service
- Shipping/logistics experience with document handling
- Proficiency in Excel
- Strong organisational skills and attention to detail
- Ability to meet deadlines and work effectively in a team environment
- Solid communication skills, both written and verbal
- A positive, can-do attitude with a friendly and outgoing personality
- Knowledge of bank LC handling and additional languages is a plus