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- Telephone selected OU alumni to raise awareness of philanthropic supported University projects and ask them to make a donation.
- To build strong relationships with our alumni and demonstrate their importance to both the University and our philanthropic work.
- Compose and send inspiring emails with further project information where requested and arrange call backs.
- Maintain accurate records of all calls made on a specialised telephone fundraising software.
- Undertake any other duties that may be reasonably required. The post holder is expected to be adaptable and flexible to meet the demands of the day-to-day work of the service.
- Take responsibility for the Health and Safety of themselves and that of any other person that may be affected by your acts or omissions at work.
- Complete mandatory compliance training on Data Protection Information Security Awareness, Equality Essentials, Health & Safety at Work and Safeguarding.
- Demonstrate a strong commitment to the principles and practice of equality, diversity, and inclusion.
- Tuesday– Thursday evenings 5.00pm – 9.00pm
- Callers are expected to commit to their shifts and always act in a professional manner, as you will be the voice of the OU.
- Callers are expected to make a minimum of two completed calls per hour.
- Callers must be confident in asking for donations and negotiating, willing to gain an understanding of why the OU needs to fundraise and be able to explain this to potential donors.
- An enjoyable experience in a regular part-time fundraising role.
- An opportunity to meet and work with other OU graduates, students and experienced telephone fundraisers.
- A key involvement in The Open University’s fundraising programme and the opportunity to learn more about fundraising in an educational environment.
- Potential for a permanent OU contract upon successful completion of initial induction period, through satisfactory fundraising performance and sufficient progress within role.
- Possibility of some hybrid working upon successful completion of initial induction period.
- Excellent communication skills in both spoken and written English
- Excellent listening skills
- Self-motivated, with a keen interest in talking to OU alumni
- Ability to work individually and as part of a team
- Confident and comfortable in asking OU alumni for donations
- Friendly disposition; able to build relationships with different people
- Good attention to detail
- A basic knowledge of computers and a willingness to be trained on specialist telephone fundraising software
- Available to work evening hours at the Milton Keynes campus for the duration of the assignment
- An Open University graduate, student or staff member
- Previous experience in either fundraising, outbound calling, telesales or sales.
- Excellent negotiation skills
- Experience of using a script within a call centre or sales environment.
- Good knowledge of distance learning and an interest in The Open University
- Understanding of and empathy for the OU’s fundraising needs
