- Motivated, engaging, flexible and professional
- Responds positively to opportunities and challenges
- Effective customer care
- Can juggle completing workloads
- Is organised, accurate & efficient
- Confident use of Microsoft Office suite (Excel, Outlook and Teams)
- Good eye for detail with a focus on priorities
- Resilient, dealing with fast changing situations, conflict resolution and emergencies
- Effective communication skills at all levels
- Works equally well in a team and independently using own initiative
- Knowledge and understanding of the Voluntary Community Sector and how the sector enhances the quality of life for individuals and groups
- Knowledge of Milton Keynes
- 2 years' previous customer service experience preferably within reception
- Property management experience
- Qualified First aider or willing to undertake a course
- Fire Warden trained or willing to undertake a course
- To undertake reception duties, providing a high standard of customer care, welcoming and providing information to all tenants, clients and visitors.
- To support in weekly compliance checks, such as fire alarm and lift alarm testing
- To support in health and safety monitoring and reporting
- To support emergency evacuation procedures in Acorn House
- Sort incoming post, including special deliveries; prepare outgoing post and collections for tenants
- to work with the Assistant Building Manager to co-ordinate all site operations on a day-to-day basis including cleaning & waste management, including management on contractors on site
- to provide administrative support to the Estates Manager in delivery of the admin of our Estates function across our portfolio
- to provide timely and accurate reporting to the Estates Manager to meet the needs of the business
- manage the reactive maintenance list, contacting contractors to arrange repairs as required
- To undertake any other duties, as required by the Assistant Building Manager, Estates Manager or the Leadership Team