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- To lead the onboarding process with the client working with their sales and operations team to ensure the successful set up and delivery of the Suppliers and services.
- Engage with the new client team and their key stakeholders to introduce the offering, understand their needs and develop strong relationships and communication channels
- Ensure all systems and processes are set up and at go live, monitor the first orders and deliveries to ensure a smooth start, managing any teething issues as required.
- Develop and agree strong communication channels with each client
- Visit clients and meet stakeholders on a regular basis
- Produce contact reports from client visits, distribute internally and externally with key notes and actions documented and followed up
- Develop strong relationships with all key client stakeholders
- Review supplier dashboards and reports monthly for each client and summarise the overall performance
- Issue and review supplier performance and savings trackers with the Clients monthly
- Identify any supplier or client performance issues and agree an action plan to resolve
- Act as the main point of contact for the client covering new product development, supply changes and supply issues and work with the operations team to deliver changes and resolve issues
- Issue regular market updates to the clients with any recommendations for watch outs, advice and opportunities
- Work closely with the purchasing team to ensure that all purchasing and supply performance is optimal for our clients
- Work closely with the analyst team to ensure reporting and product / price files are maintained accurately and timely
- Work closely with the sales team to understand status and timing for potential new clients
- Work closely with finance on validating client spend data as required
- To maintain strong internal relationships across the business, through effective communication and understanding the businesses needs
- Identify where the client is not buying all their requirements in scope and work with the client to find a suitable solution.Â
- Identify new opportunities through additional categories and spend areas with their clients where you can add value and deliver additional revenue.
- Identify new clients and support the sales team with approach for new business
- Ensure that client product and price files are maintained accurately and updated as required
- Ensure that all changes are communicated in a timely manner to the client
- Ensure new product requests are sourced and added to the product and price files in a timely manner
- Attend industry networking events to build network of contacts and promote the business.
- Any other duties as required by the needs of the business or as the role develops.
- Experience and knowledge of account management customer care
- Proven ability to influence and develop strong relationships
- Excellent level of IT competence including Microsoft Windows Software such as Excel & PowerPoint
- High level of attention to detail
- Excellent listener and ability to understand and establish clients’ needs
- Ability to work effectively as part of a team
- Able to work under pressure to meet tight deadlines
- Ability to organise and prioritise workload
- Excellent written and verbal communication skills
- Quick to learn and adaptable
- Hardworking, self-motivated, enthusiastic, flexible, high energy, persistent, tenacious
- To be able to demonstrate a good understanding of Purchasing and supply chain models
- To have experience within the foodservice industry
- Canteen
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Work from home
