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TSRN, the sales recruitment network are looking to recruit an Operations and Installations Manager, based in MK, however national travel is required. Car allowance is provided.
The overall aim is to achieve company objectives as well as supporting other service and technical members in achieving the department's goals through own productivity, efficiency, accuracy.
Goals
To develop the repair and support strategy within the business, to utilise and develop Management information to promote , direct Service strategies across the business.
Installation support- Manage BAU installation activities along with Service support management for other peers- align with technical support to ensure BAU programmes for all products are in place, Spare parts planned accordingly with the SCMT, resource justified according to Engineer utilisation and are available and trained to correct levels.
Monitor Left over call rates review cause and corrective actions.
Monitor Engineer utilisation.
Strategy development:
Enhance the KPI reporting to increase efficiency in workshop, Customer Support Team reporting weekly Call rates, Engineer utilisation.
Develop the Customer Support Team with the Customer Support Supervisor to be central administration function, Fleet management, Flight, Hotels
Ensure all SLAs are being met, MI information reviewed and reported to the Management team.
Manage Leave and Scheduling review systems and processes and adapt accordingly.
Manage SAP rollout and review utilisation continuous improvement.
If you think this matches your capabilities and experience, please contact me.
