Operations Manager

?Role: Operations Manager - Aviation

Salary: Salary TBC, but to include company car/allowance and up to £3,600 bonus per annum

Job Status: Permanent/Full-Time

Location: Bedfordshire

Vacancy Reference: VR/05302

Role Description:

We are excited to be networking for an Operations Manager for our client in the FM and Aviation sector, based in Buckinghamshire. Our client is a forward-thinking, successful business committed to providing the best service to its clients around the UK and overseas. As Operations Manager, you will be managing a contract on-site with 85 full-time staff including Supervisors, Shift Managers and a Deputy. The ideal Operations Manager will have proven experience in an Aviation or Cleaning background. This is a fantastic opportunity to join a Team where no two days are the same, while working for a company who truly values client relationships and one who is dedicated to providing the highest standards.

Responsibilities:

• Manage operations for staff for client - responsible for evaluating, motivating and monitoring their performance

• Manage budgets as per contract

• Manage staff relations, including schedules, disciplinary/grievance (in coordination with Senior People and Practices Manager) and any other issues regarding staff

• Ensure and organise the suitable staffing levels

• Manage customer/client relations to ensure ultimate customer satisfaction

• Ensure company quality standards are met through regular audits and inspections

• Effectively recruit staff and attend subsequent interviews adhering to the company recruitment procedure and process

• Ensure staff documentation is up-to-date and current as per company standards

• Comply with current Health & Safety Regulations and Policies including lawful Insurance provisions

• Manage and liaise stock control of consumables, machinery, etc.

• Initiate and develop positive solutions to any challenges

• Adopt a hands on approach where required, therefore leading by example

• Create a constructive team environment through daily two-way communication and motivation

• Responsible for all staff and customer relations for the contract, including complaints or issues that may arise

• Input and ensure the accuracy of wages for all employees in your area, including the managing and scheduling of holiday entitlement

• Monitor service delivery to ensure compliance with agreed performance standards

• Ensure audit requirements (both internal and external/client) are met as per contract and ensure these requirements as per Head of Department and Managing Directors instructions/directions are met

• Attend regular management meetings with the client and report/update on appropriate activities during the preceding week and action plans for the current week, including a weekly management report

• Ensure that all staff and shifts are being monitored, including visiting all locations and shifts on a regular/monthly basis; this includes morning, day, afternoon and night shifts. This also includes any outlying areas or locations which the company is responsible in providing cleaning services

• Attend training course where and when necessary

• Operational Digitalisation: Implement and optimise existing digital tools to enhance operational efficiency

• Data-Driven Decision Making: Utilise analytics and dashboard tools to monitor KPIs, track service quality and drive continuous improvement in operations

• Sustainability in Operations: Promote eco-friendly practices such as energy-efficient equipment usage, reduction of single-use materials and digital documentation to minimise environmental impact

• Technology Training & Adoption: Provide training to staff on the use of digital systems, ensuring effective adoption and maximising the benefits of technology-driven operations

• Innovation and Future Planning: Explore emerging digital solutions and sustainable initiatives to keep the company at the forefront of industry best practices and environmental responsibility

Requirements:

• Experience in managing people and staff

• Excellent literacy and writing skills

• Thorough knowledge and competence with all Microsoft Office Functions (Excel, Power Point, Word, Teams, etc.)

• Excellent understanding of cleaning processes and systems

• Can demonstrate an ability to communicate with clients both through appropriate face-to-face relations but also via textual communications

• Skilled in dealing with client and general public complaints

• The ideal candidate would be prompt, reliable, and demonstrate leadership skills

• Able to manage and control budgets

• Understand importance of meeting KPI to a required standard

• Self motivated and able to motivate others within a team