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Are you a driven Sales and Customer Service professional with a passion for delivering exceptional customer experiences?
Green Orchard Recruitment are thrilled to be managing this exciting opportunity on behalf of our client, a fast-growing Ecommerce business. We are looking for a Sales and Customer Service Advisor to join their dynamic team. In this key role, you will be at the forefront of driving sales and building strong, long-lasting relationships with customers, ensuring they return time and again.
This role is perfect for someone who thrives in a fast-paced environment and is dedicated to providing top-notch service while contributing to the company’s success.
What You’ll Do
- Assist customers via phone, live chat, and email with a variety of sales enquiries across the product ranges.
- Respond promptly and efficiently to maximise company sales and increase customer satisfaction.
- Process and manage customer orders across various channels, including B2B orders, building strong rapport to encourage repeat business.
- Provide bespoke quotations and proforma invoices, following up on potential leads to drive sales.
- Ensure the accuracy of sales order acknowledgements from suppliers and liaise with them to maintain strong partnerships.
- Coordinate smooth deliveries and provide customers with high-level technical information, supported by partners and internal teams.
- Help maintain a strong Net Promoter Score (NPS) by delivering exceptional service.
- Work towards team targets to achieve business objectives, supported by effective sales administration.
What We’re Looking For
- Excellent verbal and written communication skills to engage effectively with customers.
- Strong problem-solving abilities with a focus on meeting customer needs.
- Proficiency in using computer systems for data entry and order management.
- Ability to work well under pressure in a fast-paced environment, with keen attention to detail.
- A positive, can-do attitude and a commitment to delivering outstanding customer service.
- Previous experience in a customer service role is highly desirable.
Why Join Our Client?
Our client is more than just an ecommerce business – they are committed to creating memorable customer experiences while supporting their team's growth and development. As a Sales and Customer Service Advisor, you’ll be an essential part of their journey, contributing to the success of a company that values innovation and customer satisfaction.
Benefits
- Competitive salary with a bonus scheme.
- Company pension scheme.
- Cycle to work scheme.
- Employee discount.
- Free flu jabs and parking.
- Health and wellbeing programme.
- Life insurance.
- On-site parking and referral programme.
Ready to make a difference?
If you’re looking for an opportunity to influence customer experiences and drive sales, we’d love to hear from you!
Green Orchard Recruitment Ltd is acting as a Recruitment Agency in relation to this role.
By applying for this role, your details will be submitted to Green Orchard Recruitment. Our Candidate and Privacy Policies explaining how we will use your information are available on our website.
