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GENERAL SUMMARY: You will be responsible for generating new business contacts giving an initial overview our products & services and ensuring the regular and systematic follow up of opportunities to maximize opportunities.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Informing and educating customers about the benefits of purchasing from our portfolio of products and answering any follow-up questions they have.
• Outbound calls to potential prospects to generate interest • Develop relationships with NEW & existing customers by providing support, information and guidance • Ensuring the regular and systematic follow up of leads / opportunities to maximise order in-put potential
• Primary contact for all customer enquiries where any related sales administration tasks will be processed accordingly to procedure i.e. quotations, despatch paperwork, system specification processing, complaints, product returns etc.
• Maintain accurate customer records, recording and retaining information in a structured and timely manner whilst researching all allocated / self-generated leads to identify potential opportunities utilising CRM
• General admin duties for the Management team / Sales & Marketing Team’s including some reporting duties as needed • Order entry processing inclusive of contract review alongside maintaining / updating customer records
• Ensure quotations & evaluation of proposals are performed in accordance with both customer contract procedures and align to IGS best practice policy alongside participating in team review • Contribute / participate in team meetings where identification of new projects at an early stage are reviewed, to enable the organisation to increase sales
• Respond to incoming mail / website chat requests and phone enquires
• Maintain & update CRM Opportunities & pipeline to enable targets to be met
• Assist Sales & Marketing colleagues with collation of tender documentation and campaigns
• Regular liaison with the engineering/technical team, to ensure that customer/prospect communications are aligned
• Chase customers for any outstanding information required for projects to move to the quotation stage MINIMUM QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Position Title: Customer Services Representative FLSA Status: Location: Mitcham, London Job Grade: S10 Function: Sales Job Code: CSVC10N1 - Rep, Customer Service II Reports to (title): Customer Services Manager Line Manage No Direct Reports Company: Barnes Group Inc. (Industrial Gas Springs) Date last created/modified: 09/11/2022 Page 2 Preferred Education: • GCSEs minimum grade C or above. • Higher Education (Desirable) Required Length & Type of Experience: • Good knowledge of customer support, with an emphasis on results driven environment Proven experience within sales or telesales that includes generating and progressing proposals issued to secure business • Ideally experience in a similar role in an industrial/engineering business • Basic understanding of contracts, quality clauses, T&C commonly used in business • Sales Support: 3 years • CRM Exposure, Salesforce (preferred) Knowledge, Skills & Abilities: The incumbent of this role must demonstrate: •
