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Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a keen ability to analyse customer needs within the financial services sector. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.
Responsibilities
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Utilise the CRM to manage customer interactions and maintain accurate records of communications.
- Analyse customer feedback and data to identify trends and areas for improvement.
- Collaborate with team members to enhance service delivery and support overall business objectives.
- Assist customers with product information, account management, and transaction-related queries.
- Maintain a thorough understanding of financial services products to effectively address customer needs.
Qualifications
- Previous experience in a customer service role, preferably within the financial services industry.
- Proficient in using CRM software.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong analytical skills to assess customer data and feedback for continuous improvement.
- A proactive approach to problem-solving with a focus on delivering results.
- Ability to work well under pressure while maintaining a positive attitude.
Join us in providing outstanding service that makes a difference!
