Back to search
Looking for a strong people manager, who can lean from the front on client renegotiation's.
Client Details
Our client is a market leader in the service sector.
Description
- Manage an account management and service team 15+
- Plan and manage service operations within cost lines
- Improve service experience
- Monitor SLA, KPIS and manage success and failures
- Implement service channels
- Client retention and growth
- Experience of problem solving and complaint handling.
- Strong interpersonal/communication skills.
- Good organisational skills.
- The ability to communicate and influence at all levels including senior management.
- Strong personal presence, confidence, and credibility.
- Previous experience of working to targets and SLA's.
- Able to demonstrate experience of dealing with difficult situations whilst remaining professional, tactful, and calm.
Profile
Have experience of managing account managers and CSA for a team of B2B clients
Job Offer
Great career progression internally and culture!
Competitive benefits package.
