Administrator

Pertemps Scotland

Posted 2 days ago, valid for 25 days

Motherwell, North Lanarkshire ML1 5AJ

Part Time

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Sonic Summary

The Customer Service Administrator position is based in Eurocentral and is a temporary role lasting initially for 3 months with a pay rate of £12.01 per hour.
The role requires previous experience in an administrative and customer-focused capacity, emphasizing strong communication skills and the ability to handle customer inquiries and complaints.
Key responsibilities include maintaining pricelists in SAP, resolving pricing issues, and supporting customer care roles as needed.
The position is office-based, requiring a commitment of 40 hours per week, Monday to Friday from 7.00 am to 4.00 pm.
Candidates should possess effective multitasking abilities, attention to detail, and flexibility to adapt to changing customer needs.

Customer Service AdministratorEurocentralTemporary 3 months initially with potential to extend£12.01 per hourMonday to Friday 7.00am - 4.00pmOur client, a well-known organisation based in Eurocentral/Newhouse is seeking a Customer Service Administrator. This is a temporary position starting ASAP for 3 months initially, with potential to extend. Working 40 hours per week Monday to Friday. This is an office based role with no home working offered.Main purpose of the Role:The Customer Service Administrator - Pricing Administrator is mainly responsible for maintaining pricelists and special pricing agreements within SAP Order Management for a defined sales area.Duties include:

Enter and update pricelist into the Company pricing software (SAP)
Liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing
Report pricing errors and reason codes regularly
Maintain customer master data and initiate new customer workflows
Support other Customer Care roles if required/requested
Support projects and process improvements to increase customer satisfaction and productivity

Key Skills and Requirements:

Previous experience in an administrative, customer focussed role
Strong verbal and written communication skills
Empathetic nature
Ability to analyse issues, think critically, and devise effective solutions
Experience of dealing with customer complaints and inquiries
Able to keep a calm demeanour under pressure
Familiarity with customer service software, CRM systems, and other relevant technologies
Effective multitasking and prioritization skills
Attention to Detail
Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies
Ability to retain and recall detailed information

If you hold the required skills and experience, please apply with your up-to date CV.

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