SonicJobs Logo
Login
Left arrow iconBack to search

Part Time Customer Service Advisor

Search
Posted 3 days ago, valid for 13 hours
Location

Motherwell, North Lanarkshire ML15ST, Scotland

Salary

£12.21 per hour

Contract type

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • The position is for a Part Time Customer Service Advisor with a start date in April or May, offering a pay rate of £12.21 per hour on a temporary contract that may lead to a permanent role.
  • The job requires 20 hours of work per week, with shifts scheduled between 7am and 11pm on a rota basis set three weeks in advance.
  • Candidates must be able to complete two weeks of full-time training and possess excellent verbal and written communication skills.
  • The role involves providing customer support through various channels, processing inquiries, troubleshooting problems, and documenting customer issues.
  • Applicants should have a passion for helping others, strong customer service skills, and the ability to work independently or as part of a team.

Part Time Customer Service
April/May start date
12.21 per hour weekly pay
Temporary contract - potential to go perm
Cumbernauld

Hours of work: 20 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. *Must be able to do 2 weeks of full time training*

Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills?

We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams.

As a customer Service Advisor you will;
* Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues.
* Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries.
* Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine how to resolve customer problems.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Update customer information and ensure accurate entry of contact information.
* Meet standards of job, such as quality standards, adherence to schedule and average handle time.

Skills and abilities required;
* Provide excellent customer service to ensure high levels of customer satisfaction
* Excellent verbal and written communication skills
* Computer navigation and operation skills
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.