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A passionate IT Support Engineer with at least 3 years of experience is needed to join the team at this leading local IT support services company (Managed Service Provider) based in Motherwell on a full-time basis.
They are expanding due to continuous growth and success. This role is based on-site at their modern office in central Lanarkshire, with some travel to client sites around Lanarkshire and Glasgow.
This is an exciting time to be part of their journey! If you want to grow with a company that values your contributions and supports your professional development.
 Key Responsibilities:
- Provide exceptional client support, ensuring timely resolutions
- Troubleshoot and resolve desktop, server, and hardware/software incidents
- Contribute to improving internal processes and procedures
- Install, maintain, and support new hardware and applications
- Manage and prioritise multiple open cases and mini-projects
- Stay updated with the latest advancements in IT and security compliance
- Administer backups, system monitoring, and performance checks
Required Experience:
- At least 3 years of experience in an MSP or IT support environment
- Passionate about delivering outstanding customer service
- Proficient in Windows desktop and server installation/administration
- Proficient in Microsoft 365 Administration and Support, including M365 SharePoint and M365 Exchange
- Networking knowledge: routers, managed switches, access points
- A logical problem solver with a proactive approach to troubleshooting
- Experience using a helpdesk system to manage incidents
Benefits:
- Be part of a forward-thinking team in a company experiencing exciting growth
- Competitive salary and benefits package
- Company Pension
- Opportunities for ongoing professional training and certifications
- Work in a collaborative environment that fosters learning and career advancement
If you're looking for a role where you can make an impact, grow your career, and be part of a supportive team, we want to hear from you!
Sounds interesting? Click APPLY to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, and Senior IT Support may also be considered for this position.
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