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Customer Services Coordinator
- Job Type: Full-time
- Location: Mountain Ash
Looking to join a thriving team as a Customer Services Coordinator and play a pivotal role in supporting global markets and regions. This position is ideal for a highly motivated and detail-oriented individual who excels in customer service and thrives in a dynamic environment.
Day-to-day of the role:
- Customer Support: Act as the primary contact for customer inquiries, providing exceptional service for order processing, product information, and technical support across global markets.
- Order Management: Manage the complete order process, ensuring accuracy in order entry and effective coordination with logistics, inventory, and production teams.
- International Coordination: Collaborate with regional teams to meet customer needs across different global markets, adapting to regional requirements
- Product Knowledge: Maintain thorough knowledge of the company’s products to ensure accurate and helpful customer communication.
- Complaint Resolution: Address and escalate customer complaints, ensuring swift and satisfactory resolutions.
- Cross-functional Collaboration: Work closely with sales, marketing, technical support, and supply chain teams to enhance overall operations and customer satisfaction.
- Continuous Improvement: Continuously seek and recommend improvements to customer service processes and communication strategies.
Required Skills & Qualifications:
- Technical Proficiency: Strong skills in Microsoft Office Suite and familiarity with ERP systems like SAP.
- Communication Skills: Excellent verbal and written communication abilities.
- Attention to Detail: Exceptional accuracy in data entry and order management.
- Experience: At least 2-3 years in customer service, preferably in the medical device industry or a related healthcare field. Experience with global markets is advantageous.
- Desirable: Knowledge of import and export procedures and policies.
To apply for this Customer Services Coordinator position, please submit your CV
