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- You'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.
- This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
- You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers' needs and making changes when needed.
- You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate.
- Previous experience, or a knowledge of delivering housing management services.
- Experience of using computer systems, for example Microsoft Office.
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies.
