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Commercial Lettings
This role demands professionalism, proactivity, and attention to detail to manage tenant enquiries, ensure smooth transitions, and maintain high standards across all properties.
Key Responsibilities:
Customer Service & Enquiry Management
- Be the first point of contact for enquiries via agents, website leads, or walk-ins.
- Provide exceptional service by showcasing in-depth knowledge of Masterlord’s offerings and upselling unique features.
- Respond promptly to all enquiries, including out-of-hours, to accommodate prospective tenants' schedules.
Tenant Acquisition & Retention
- Follow up with prospects to convert leads into signed leases.
- Collaborate with agents to ensure no opportunities are missed.
- Manage property leases, including rent reviews and renewals.
Documentation & Compliance
- Prepare template leases and licences for signing.
- Organise and file all required documentation.
- Maintain accurate and up-to-date tenancy records.
Key Skills & Attributes:
- Highly organised and detail-oriented.
- Excellent written and verbal communication skills.
- Strong administrative skills with proficiency in Dropbox, Microsoft Office, and email systems.
- Personable, proactive, and customer-focused.
Self-motivated with the ability to work independently and as part of a team.
Marketing:
- Assist in creating and scheduling social media posts.
- Help with market research and competitor analysis.
- Maintain and update marketing materials and databases.
- Collaborate with the team on new ideas for campaigns and promotions.
Requirements:
- Experience in lettings, property management, or a related field ideal but not essential
- Team player with a collaborative approach.
- A can do attitude in helping the rest of the small team
- Good knowledge of social media.
This is an exciting opportunity to be part of a dynamic team where your role will have a direct impact on our success!
Looking for a candiate who is happy to be be office based Monday to Friday (4-5 fixed hours per day) and also answer their phone to prospective tenants whilst not in the office.
