Customer Service and Savings Administrator

If you have diligent administrative skills, can deliver exceptional customer service, and enjoy working in a flexible environment, then this could be the role for you!

Marsden Building Society are looking for a Customer Service and Savings Administrator to join their team on a temporary basis for a period of 12 months. Working part-time, 25 hours per week, the successful candidate will be positive and patient, engaging in meaningful conversations with our customers both in person and over the phone.

We pride ourselves on delivering personal service, and helping people feel at home in our branches and getting to know our customers is essential. The successful candidate will not only deal with transactions and answer queries, but they’ll also seek additional ways to help and engage in meaningful conversation.

Working primarily for our Savings team based at our Principal Office in Nelson, the successful candidate will also provide cover in our local branches – Barrowford, Colne, Nelson and Burnley where required. This is an exciting opportunity for someone who can demonstrate previous experience within an administrative and/or customer services role and a flexible and customer focused approach. While Financial Services experience is desirable it isn’t essential, and we welcome applications from candidates who have worked in other sectors. We have a fantastic training program to support you with coaching and learning to develop your career.

We are looking for our next team members to have a good standard of general education (including GCSE Maths and English at grade C or above) experience of customer service, effective communication skills and the ability to deal with queries and problem solve.

Here at the Marsden, working together is part of our core values, and the Customer Service and Savings Administrator role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.

So what’s in it for you as our Customer Representative & Savings Administrator?

Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

This role is advertised on a part time basis, working 25 hours per week. While we’d like the successful candidate to work on each weekday (Monday – Friday), we are happy to be flexible with regards to how the 25 hours are distributed across each of the 5 days to accommodate the desired working pattern of the successful candidate. 

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.

Apply today!

If this sounds like the perfect role for you, then apply now to become our Customer Representative & Savings Administrator!

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.