Broker Support Administrator

If you are a diligent administrator with outstanding attention to detail and excellent customer service skills, then this could be the role for you!

We are looking for a Broker Support Administrator to join our Distribution Team at Marsden Building Society. The Broker Support Administrator will be proactive at promoting the society to the intermediary community, raising awareness of the Marsden Building Society products, criteria, and service.

Working within a dedicated Team, the Broker Support Administrator will support all broker new business enquiries both via the phone and live chat service. Whilst introducing ‘our services' to brokers they will have an understanding of our lending areas in order to refer to our team of Business Development Advisors. They will provide product and market insights to our Product Manager.

It's essential that the successful candidate has great attention to detail and the ability to work to the highest level of accuracy. The Broker Support Administrator will support the completion of relevant lending paperwork, chase outstanding lending paperwork and process broker requests within the published SLA's.

The successful candidate will also need to share the Marsden Building Society passion for outstanding personal service. The Broker Support Administrator will be the first point of contact for brokers, supporting them patiently and engaging in meaningful conversations to ensure that requests are dealt with appropriately.

Reporting to the Product Manager, this is an exciting opportunity that would suit someone who has previous experience of working within an administrative role. It isn't essential that the successful candidate comes from a Financial Services background, although this would be desirable. If you have not yet had the opportunity to work within Financial Services, we have a fantastic training program which will support you with coaching and learning to develop your career at the Marsden.

We are looking for our next team member to have a good standard of general education (GCSE Grade C or above), effective communication skills, excellent attention to detail and the ability to deal with queries and problem solve.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.

So what's in it for you?

Rated outstanding for employee engagement (Best Companies 2023) and winner of ‘Medium Business of the Year' at the Be Inspired Business Awards (2024), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

This role is advertised on a full time basis, working a 35 hour week between Monday and Friday at our Head Office.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.

Apply today!

Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our Broker Support Administrator.

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.