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French Speaking Technical Support Agent
Newark, Full Time, Permanent, Hybrid/Remote Working available following probation
Salary 24,800 rising to 25,800 after probation
We are seeking aFrench Speaking Technical Support Agentwith exceptional customer service skills for our award-winning client in Newark. This is full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.
THE BENEFITS
With the position of theFrench Speaking Technical Support Agentyou will receive many benefits including:
- Birthday day off
- 28 days of holiday increasing up to 5 more with each year of the service
- Holiday buy/sell scheme (up to 3 days)
- Sick pay - increasing with the length of service
- Paid volunteer day
- Employee Assistance Program
- Hybrid working/remote working after probation
- 1,000 Salary Increase when passed 6 month probation
THE ROLE
As aFrench Speaking Technical Support Agentyou will provide excellent levels of customer service and support, duties include:
- Offering technical support in both French and English
- Using CRM and other systems to log incidents
- Providing solutions to technical faults
- Escalating technical queries when required
- Monitor group mailboxes, ensuring all inbound queries receive a response
THE CANDIDATE
An idealFrench Technical Support Agentwill be driven to deliver excellent customer service and possess the following attributes:
- Fluent in written and spoken French and English
- Excellent problem solving skills
- Attention to detail
- Great communication skills
- Flexible approach to working hours
Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency.
