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Our client is a successful and well-established company. They are seeking an experienced Administrator with Customer Service experience to join their small team as the Import and Export Clerk.
NOTE - Due to location own transport is essential.
> PLEASE ONLY APPLY IF YOU HAVE IMPORT OR EXPORT EXPERIENCE <
• Salary £29,680 per annum.
• Working hours: 8 hours per day, this is flexible between the hour of 6.00am – 6.00pm.
Responsibilities:
• Creating dispatch paperwork.
• Maintaining the relevant in-house systems.
• Communicate with head office to arrange invoicing on shipments.
• Ensure procedures and policies are followed.
• Track and trace necessary documentation to have all customs related processes in order.
• Log necessary information into port systems and customs software in very sensitive timely manner.
• Engage with various departments across the group, to ensure all shipments are completed in an efficient way.
• Engage with customers and suppliers as necessary to fulfil business needs.
• Assisting with international freight documentation.
• Dealing with customer enquiries and queries.
• Answering phone calls.
• Any related admin processes.
• Support weighbridge with the weighing of shipments.
• Liaise with dispatch for accurate loading information.
• Prepare and send samples to customers.
• Communicate with the other services regarding shipments.
• Attend any events deemed appropriate by the company.
Requirements:
• Experience of Import or Export procedures is essential.
• Previous experience in an Administration and Customer Service role is essential. You must be able to demonstrate good administrative and customer service skills.
• The role of Import and Export Clerk requires good interpersonal skills as this can be client facing and so customer care skills are very important.
• You must be well organised, and can deal with heavy workloads.
• Team player.
• Good GCSE/A-Level results, especially in basic skills such as Maths and English, is required.
• Must be willing to learn new legislations and regulations, new procedures, new systems and adapt fast to the changes.
Benefits:
• 28 days holiday increasing with service
• Company pension
• Company sick pay scheme
• Electric Vehicle salary sacrifice
• Life Assurance
• Cycle to work scheme
• Occupational health
• Employee Assistance Programme offering free, independent and confidential counselling and support
• Company rewards (retail / restaurants / gym discounts)
• Financial education and guidance through external providers
• Introduce a friend reward £300
This role would suit someone with previous experience in a similar job, such as; Hire Administrator / Transport Coordinator / Transport Planner / Customer Support Advisor / Logistics Coordinator / Stock Administrator / Parts Adviser / Parts Coordinator / Production Administrator / Stores Administrator / Stores Coordinator / Administration Assistant / Customer Service Administrator / Sales Order Processor / Internal Sales / Customer Service Coordinator / Sales Co-ordinator / Inventory Coordinator / Logistics Administrator / Warehouse Administrator / Sales Administrator / Account Manager / Office Manager / Claims Advisor / Admin Assistant / Project Administrator / Customer Service Adviser / Imports Administrator / Export Administrator / similar roles.
