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Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. As we continue to expand, we're looking for a Client Experience Manager to help our diverse client base get maximum value from our data platform
Day-to-day, your responsibilities will include:
- Delivering engaging training sessions to help clients navigate and maximize our platform's potential
- Building strong relationships with clients across various sectors, from banking to government
- Managing multiple client accounts and ensuring consistently high satisfaction levels
- Identifying opportunities for account growth and platform enhancement
- Supporting client retention through proactive engagement and problem-solving
We're looking for a university graduate with:
- People skills: Outstanding communication abilities and natural emotional intelligence
- Organization: Strong ability to manage multiple priorities and client relationships
- Proactive mindset: Self-motivated approach to work and client success
- German fluency: Ability to support our growing German market
- Service experience: Background in customer service, hospitality, or teaching
We're offering a competitive package (£26k + £1k bonus) with benefits including:
- A stake in the company: Substantial options scheme
- Professional development: Ongoing training and development
- The latest tech: MacBook and required equipment
- Health and wellness: Counselling and wellbeing benefits
- Regular events: Friday drinks, expert talks, company parties
- Travel support: Season ticket loans and cycle scheme
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
