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Apprentice Service Advisor
Ford & Slater is one of the UKs largest DAF Truck dealer groups with 16 locations from Norwich to Birtley employing over 900 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.
We are looking for an Apprentice Service Advisor to join our team in Newark. We are seeking eager, enthusiastic people with a thirst for knowledge and the desire to learn and develop their skills within our service department. This would be an ideal role for someone who wants to change careers and get into the automotive industry or someone who is just leaving school or college and wants to start their career journey.
As an apprentice at Ford & Slater you will be fully supported with all of the training you require to work in all areas of our service department. You will spend 14 Months learning on the job at the Newark dealership, supported by a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace, and you will not need to attend any off-site training.
At the end of the apprenticeship, you will have earned a Level 3 standard qualification in business administration and will be employed by us as a Service Advisor with the opportunity to progress in a variety of areas within the business.
Roles and Responsibilities:
To work as part of a team delivering a first class, professional customer service, ensuring that where possible, customer enquiries, payments and complaints are resolved at the first point of contact
To greet customers in a friendly, professional and courteous manner
To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
In conjunction with service advisor/senior service advisor, to encourage feedback on services provided and recognise the changing needs of the service and make recommendations to the service manager/depot manager for service improvement
To undertake general administrative duties to ensure the smooth flow of work within the customer service reception
To assist the service advisor/senior service advisor to give repair estimates and price quotations and offer repair suggestions
To obtain customer authorisation and order numbers
Key Skills and Experience:
GCSE or equivalent in English Language and Maths (Grace C/4 or above)
Enthusiastic
Strong communication skills
Good time management and attention to detail
Organisation skills
Able to work under instruction and as part of a team
Experience in a customer facing role is desirable but not essential.
Working Monday - Friday approx.. 8am 4.30pm (39 hours) with the possibility of occasional weekend working.
If you are interested in the role of Apprentice Service Advisor at our Newark site then we would love to hear from you.
