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Are you an experienced Administrator or Account Manager?
This fantastic client is on the look out for you! This role will involve working in a manufacturing organisation to support in all aspects of customer service and account management. Working with external customers and internal groups and personnel to maintain and improve services and support.
KEY TASKS AND RESPONSIBILITIES:
- Compliance with safety rules and policies
- Proactively contacting customers to ensure their business needs are met
- Support external Sales Account Managers
- Respond promptly to customer enquiries
- Assist with customer complaint resolution as and when required
- Process orders, invoices and credits
- Obtain, evaluate and process all relevant information to handle product and service enquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Manage customers' accounts within the ERP system
- Keep records of customer interactions and transactions
- Communicate and coordinate with all departments
- Follow up on customer enquiries
- Contribute to the good reputation of the company at all times
REQUIREMENTS:
- Manufacturing experience ideally
- Customer service experience within an office setting
- Previous experience within a manufacturing environment is advantageous
- Good communication skills - verbal and written
- Listening Skills
- Numeracy Skills
- Basic Microsoft Office skills (especially Excel, Word & Outlook)
- Good attention to detail with the ability to work in an organised and accurate way
- Positive approach to customer services
- Work proactively and with initiative
- Enthusiastic & willingness to learn
COMPANY PERKS:
- 25 days holiday plus Bank Holidays
- Annual company wide 3% bonus
- Free Parking on site
- Medicash insurance
- 4% Pension
Please apply and we will be in touch!
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
