Job Title: Night Porter

Reports to: Hotel Manager

SIA training will be paid for and provided as you will perform a dual role, moreover, looking at the CCTV whilst the Security Officer is on Patrol.

Support in the operation and day to day management of The Lodge, to help the business achieve or exceed agreed financial targets and customer satisfaction.

Key Relationships: External – all guests, contractors, suppliers, other visitors and local residents

Key Relationships: Internal – Hotel Manager, Duty Managers, Chef, Stables Manager, SMT

MAIN DUTIES:

General

Completion of all shift duties as defined in the Duty Manager checklists.
Processing of bookings and payments.
Attend to all guest requests.
To ensure the property and surrounding areas are clean and tidy and set up accordingly. To include car parks/outside service areas and gardens. (no rubbish, ash trays, table/chair/umbrella set up etc).
To ensure the correct opening and closing times are adhered to.
Daily briefing/handover to other staff as appropriate.
To ensure all menus, displays, other publicly displayed information is updated regularly and is clean and tidy.
To final check all tables, service stations and work areas prior to the start of the service.
To ensure all rooms are checked prior to guests arrival and are presented in line with operational standards.
To ensure all rooms are checked on departure and appropriate liaison is in place with Cleaning team and cleaning lists are available at front desk each morning for collection.
To ensure all maintenance is recorded.
To ensure all business orders/delivery notes etc. are received and stored in the correct manner.
To undertake stock takes as required and as requested.
To ensure the correct information is recorded in the billing system and that the finance department is provided with all required information on a timely basis.
To ensure that daily cashier records are maintained and balanced, and that any shortfalls are reported to the Finance department immediately.
The job holder must co-operate with the Company to enable them to meet their legal duties. This will include awareness of all Health and Safety issues relating to the role including risk assessment, emergency procedures, no-smoking policy, office safety and any additional relevant training. This list is not definitive.
To comply with all procedures as laid out in the Fire Safety Policy in order to comply with all current legislative requirements.
To comply with all Licensing Laws, Health and Safety and Food Hygiene Legislation & Regulations.
To ensure the Night Audit Pack is completed as required and that everything balances or a valid explanation is provided.
To ensure that the banking is completed to the required standard and dropped as per banking procedure.

Racing

Liaise with the Stables Manager regarding the allocation of rooms required for stable staff and release rooms no longer required to the sales department.

Ensure that any late check-ins for stable staff are accommodated.

Report any non-arrivals/late check-outs to the Stables Manager/Clerk of the Course and the finance department after each race meeting.

Reconcile with accounts team all staff vouchers redeemed on each raceday.

Liaise with NRC Cellar Manager to ensure appropriate levels of stock are available for raceday and non raceday business

SKILLS

(e.g. relevant qualifications, experience, familiarity with tech/software or equipment, values, abilities, etc…)

Be self-motivated and able to use their initiative
Possess excellent communication skills and work well within a team
Exercise sound judgement and be happy to work unsupervised
Possess excellent IT and organisational skills

Night Porter

House Manager

Business Development Manager

Engineering Manager