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As a dynamic and growing company, our client are seeking an experienced Order Management Account Handler to join their team.
Job Description:
As an Order Management Account Handler, you will play a pivotal role in managing and coordinating the entire order process, ensuring seamless communication between customers, sales representatives, and internal departments. You will be responsible for processing orders accurately, tracking shipments, resolving order-related issues, and maintaining customer satisfaction throughout the process. The ideal candidate is detail-oriented, organised, and possesses excellent communication and problem-solving skills.
Responsibilities:
- Process incoming orders, ensuring accuracy and timeliness
- Coordinate order information with customers, sales representatives, and internal teams
- Track shipments and provide regular updates to customers
- Investigate and resolve order-related issues or discrepancies
- Maintain accurate records of orders, changes, and customer interactions
- Collaborate with the sales team to identify potential sales opportunities or improvements to the order management process
- Ensure customer satisfaction by providing exceptional support and resolving any concerns or complaints promptly
Requirements:
- Proven experience in order management, account handling, or a similar role
- Strong attention to detail and organisational skills
- Excellent verbal and written communication abilities
- Proficiency in using order management software systems
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving and decision-making capabilities
- Customer-focused mindset with an emphasis on providing exceptional service
Further details:
- Monday-Friday 8am-5pm with an early finish at 1pm every Friday!
- Free on-site parking
- Salary: £30k-£35k
- Location: Newbury, Berkshire
Please apply now!
Note: This job description outlines the general nature and level of work performed by individuals assigned to this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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