Internal Account Manager

Our client are looking for an Internal Account Manager who would be responsible for managing and developing existing customer relationships within a designated account portfolio. This role is crucial in driving customer satisfaction, retention, and revenue growth through effective sales, account management, and order processing.

The successful candidate will possess strong interpersonal skills, a deep understanding of their products/services, and a proven ability to build and maintain long-term customer relationships.

Key areas of responsibility:

• Sales Generation: Achieve monthly trading targets through outbound calls and effective sales techniques. Implement strategies to increase product sales, including upselling, cross-selling, and services attachment.

• Customer Relationship Management: Build and maintain strong customer relationships, ensuring customer loyalty. Establish and maintain key contact information on the system.

• Account Management: Proactively manage customer accounts, including order processing, invoicing, and payment collection. Identify opportunities for account growth and development.

• Sales Support: Collaborate with the external sales team by providing sales forecasts, pipeline management support, and backorder management. Follow up on key quotations, attaching services where applicable.

• Order Processing: Process customer orders accurately and efficiently, ensuring timely order fulfilment and invoicing. Handle order amendments and cancellations as required.

• Performance Measurement: Achieve defined KPIs, including FEM target percentage and sales metrics. Monitor and report on account performance, including dormant account reactivation targets.

• Customer Support: Provide exceptional customer support by addressing inquiries, resolving issues, and exceeding customer expectations.

• Data Management: Maintain accurate and up-to-date customer records within the CRM system.

• Collaboration: Work closely with internal teams (e.g., Segment Account Managers, Customer Success, Operations) to ensure seamless customer experience.

Compensation:

• Base salary

• Commission structure based on achieving or exceeding sales targets

• Performance-based incentives (e.g., £ note rewards for overachievement)

The ideal candidate will have:

• Proven experience in a customer-facing role, preferably in a sales or account management capacity.

• Excellent communication and interpersonal skills.

• Strong organisational and time management abilities.

• Proficient in CRM systems and order processing software.

• A problem-solving mindset and a customer-centric approach.

• Ability to work independently and as part of a team.

• Knowledge of the IT industry and distribution.

• Experience in sales forecasting and pipeline management.

• Proficiency in sales methodologies and techniques.