Customer Service Co Ordinator

•    Location: Newbury Business Park•    Job Type: Temporary (approx. 2 months)•    Working Hours: Monday - Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm, 8.00am – 5.00pm

We are currently seeking a Customer Services Co Ordinator to join a well-established team on a temporary basis while they replace a leaver. For the right candidate this may turn into a permanent role. 

The successful candidate will need to be able to start ideally on the 3rd February 2025 and must be able to commit to at least 2 months.

Day-to-day of the role:•    Handle incoming calls, post, and emails relating to Customer Care efficiently.•    Validate complaints and resolve problems swiftly, seeking guidance when necessary.•    Coordinate Customer Care Technicians, suppliers, and sub-contract trades to resolve issues and schedule appointments.•    Ensure that work has been completed to the purchaser’s satisfaction.•    Highlight persistent faults to the Customer Care Manager or Head of Customer Care.•    Categorise works effectively to manage costs.•    Uphold company policies and procedures and undertake additional tasks as needed.

Required Skills & Qualifications:•    Strong organisational and coordination skills.•    Excellent communication and interpersonal skills.•    Ability to handle multiple tasks and work under pressure.•    Experience in customer service or a similar role is preferred.

Benefits:•    Competitive hourly rate.•    Opportunity to gain experience in a professional customer care setting.•    Work in a dynamic and supportive environment.

To apply for the Customer Services Co Ordinator position, please apply online and I will screen your cv and contact you with more information if successful.