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Customer Service Representative
- Job Type: Temporary (until mid-January)
- Location: Newbury
- Salary: £13.50 per hour
We are seeking a Customer Service Representative to join our team on a temporary basis starting immediately until mid-January. This role is ideal for someone with a strong background in customer service who is quick to learn and can work efficiently under pressure. The position offers a great working environment with free parking and well-appointed offices.
Day-to-day of the role:
- Handle customer inquiries both telephonically and by email with a high standard of professionalism.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and ensure customer satisfaction.
- Learn and operate new systems and processes quickly to manage various customer queries.
- Work efficiently in a fast-paced environment to meet team and individual performance goals.
- Ensure high levels of customer satisfaction through excellent service.
Required Skills & Qualifications:
- Proven experience in a customer service role, with strong phone handling and written communication skills.
- High attention to detail.
- Quick learner with the ability to grasp new systems and processes rapidly.
- Ability to work effectively in a fast-paced environment.
- Experience with Oracle or another ERP system is advantageous.
- Experience using Salesforce as a contact platform is preferred.
Benefits:
- Competitive hourly rate.
- Free parking.
- Pleasant office environment.
To apply for this Customer Service Representative position, please apply on line and I will screen your cv and contact you with more information if successful.
