We are currently recruiting for a Customer Service Representative for a well established client based in the Newbury area.This role is to start asap and will be on a temporary basis for a minimum of 6 months so you would have to be able to commit to that.

The main responsibilities are:

· Processing Repair / Work Orders · Arranging returns and collections and handling proof of delivery and pricing requests· Handling incoming e-mails and calls· Proactively communicating with internal & external customers· Investigating and resolving invoice disputes· Logging and follow up of issue resolution and related communication back to the customer· Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries· Work with your colleagues to effectively organise and prioritise the tasks within your specific areas· Working collaboratively with other functions and divisions on cross-functional or customer specific topics

Experience / Skills Essential:· Previous experience in a customer service, order management or contact centre role· Ability to build strong relationships with customers and colleagues· Can communicate proactively and professionally with Sales team members and customers· Ability to adapt to different types of people and situations to ensure positive outcomes· Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet· Good ERP system knowledge Desirable:· Experience in service and maintenance, order management or technical customer contact processes· Has some experience of handling difficult situations independently

If you have the required experience and are looking for your next role, then please apply online and I will screen your cv and contact you with more information if successful.