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Customer Support Administrator - Mortgages

Ultimate Banking Ltd
Posted 21 days ago, valid for 6 days
Location

Newbury, Berkshire RG14 2LA, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Customer Support Administrator (Mortgages) is a 12-month fixed-term contract based in Newbury, offering a salary of £22,634.
  • Candidates should have experience working with internal and/or external customers to ensure high-quality service delivery.
  • The position involves supporting customers with mortgage accounts, handling queries, and collaborating with other teams within the society.
  • Essential skills include excellent written and verbal communication, while knowledge of Microsoft Office and experience in financial service administration are desirable.
  • The role requires a commitment of 35 hours a week, Monday to Friday, from 9 am to 5 pm.

Role: Customer Support Administrator (Mortgages) - 12 Month FTC

Location: Newbury

Hours: 35 hrs a week, Monday - Friday 9am -5pm

Salary: £22,634

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure. While also working collaboratively with other teams within the society.

You will take on tasks such as:

  • Handling customer queries about their account, both by email and over the telephone
  • Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
  • Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
  • Ensuring accounts are redeemed in full and administrating the mortgage account closure process
  • Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidanceyou need to learn our processes and to become a confident member of this dynamic team.

Why work for us?

  • We care about our communities - as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
  • We want to help you develop - We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

Essential Criteria:

  • Experience of working with internal and/or external customers to ensure the highest quality service experience.
  • Evidence of excellent written and verbal communication skills

Desirable Criteria:

  • Microsoft Office - Word, Excel, Outlook and Office365
  • Experience in financial service administration

Interviews:

Competency based 90-minute interview held at our Newbury Head Office. We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.