Job Title: Service Advisor

Location: Main Dealer, Newbury

Salary: £26,000 basic salary - £33,000 OTE

Hours: Monday to Friday - no weekends

We are looking for an experienced Service Advisor to join the team at a busy car dealership in the

Newbury area. You will be joining a friendly, motivated aftersales team who strive to deliver

outstanding customer service. Motor trade experience or retail customer service experience would

be advantageous but is not essential. You will assist incoming customers on a daily basis as well as

talking to prospective customers. As you will be working as part of a team, good communication

skills and IT skills are essential as well as being able to work on your own initiative as and when

required, and the ability to prioritise your own workload.

If you are ambitious, a team player, and customer-focused, then you would be a great fit for this

dealership. Committed to providing an excellent working environment, career development, and

openness, you can be assured you are joining a forward-thinking and innovative company.

Responsibilities of Service Advisor:

Working alongside technicians to ensure the smooth running of the workshop
Supporting the aftersales team
Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and email
Loading the workshop diary
Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
Meeting and greeting the customer and identifying customers additional needs
Upselling additional products and services
Keeping the customer up to date with the progress of their vehicle

Experience Required for Service Advisor:

Benefits:

Rewarding loyalty with up to 33 days holiday per annum
Access to Perkbox, a platform which offers our clients colleagues hundreds of perks and

discounts

Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
A paid day off on your birthday
Death in Service benefit of 4 x salary
Workplace pension scheme offering enhanced employer contributions
Cycle to Work bike purchase scheme through salary exchange
Comprehensive in-house training with our dedicated training department

Please know that once you have applied for the Service Advisor vacancy, more in depth details will

be given about salary and hours, and career progression with the company, so please do not hesitate

to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our

clients. If you are interested in this position, please click APPLY - alternatively, contact Jack

Broomfield at Hawkfield Recruitment to discuss this role in more detail.

Service Advisor

Customer Service Representative