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Newbury
Social services manager
Housing Officer - Customer Service Team

Housing Officer - Customer Service Team

Building Recruitment Company

Posted 2 days ago, valid for 24 days

Newbury, Berkshire RG14 2LA, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

This is a 12-month fixed-term contract position with a well-respected Housing Association based in Newbury, offering a salary of £32-£35k per annum depending on experience.
The role involves handling safeguarding queries, anti-social behaviour (ASB) issues, and tenancy breaches while providing case management support.
Candidates are expected to have previous experience in delivering a range of housing management services and must be self-motivated and highly organised.
The position requires working from the office at least two days a week, with the option to work from home for the remainder of the week.
Applicants should have a minimum of two years of relevant experience in housing management services.

Dealing with safeguarding queries
Dealing with ASB issues
Dealing with tenancy breaches

An excellent opportunity to join a well respected Housing Association on a 12 month fixed-term contract with potential for extension.Based in Newbury with the expectation to work from the office at least 2 days per week, working form home the rest of the week, or in the office if that is your preference.£32-£35k per annum depending on experienceYou will be triaging the housing queries that come in from tenants regarding issues such as safeguarding, anti-social behaviour and tenancy breaches, ensuring customer's needs are catered for. You will be carrying out case management work as well.You will be supporting the customers by telephone, email and through digital channels, actively engaging with them to understand their issue and resolving them in a timely and appropriate way. You will be part of a a small, supportive and growing team where you'll share experience, knowledge and ideas. You should have previous experience of delivering a range of housing management services, be self-motivated and be highly organisedFor further details on this role, please apply via this site or contact specialist Social Housing recruiter, Mark Grove, on

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