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Reporting directly to the Finance Controller, responsible for the sales ledger management of two ledgers ensuring accurate and up to date information for internal and external stakeholders.Duties include the following yet others may be assigned according to the needs of the business:
- Timely and effective collection of all debts and customer payments through calling and emailing customers dependent on value and age.
- Deal effectively with customers on a daily basis in a polite and professional manner.
- Checking customer credit ratings using experian (or comparable alternative).
- Continual review of customer risk ratings to identify any increased risk of debt recovery.
- Daily allocation of BACS receipts into Sage and the website and reconciliation of all Sales Ledger accounts thereof.
- Issuing customer statements and reminders in accordance with a monthly timetable.
- Deal effectively with third party payment providers (i.e. PayPal, Checkout, etc.) to ensure payments and problems are followed up and resolved where needed.
- Provide business support to investigate unusual account activity.
- Propose changes to internal processes which will ensure our customer related payment activity is as efficient and secure as possible.
- Administration of the legal process surrounding aged debts; including negotiating repayment plans if appropriate to do so
- Identification and resolution of any potential debtor management issues or escalating to the Financial Controller as appropriate including regular reports (minimum fortnightly) to the Financial controller detailing reasons for aged debt/ debtors days.
- Respond to external and internal queries efficiently; with follow up action as required.
- Liaise with key contacts in the Customer Services team in relation to refunds and credit notes.
- Support in covering annual leave of other team members where appropriate.
- Providing accounts information to Financial Controller, Assistant Management Accountant and other internal departments where required; including weekly updates on debt position (standard report)
- Regularly review checkout and paypal accounts for any anomalies and resolve accordingly.
- Weekly review of unallocated cash, resolving with the customer where necessary.
- Working alongside customer services to deal with credit notes and refunds.
- Arranging cover of your daily tasks prior to any annual leave
- Weekly housekeeping of the ledger, writing off pence differences on customer accounts, crediting off bad debt as agreed with the Financial Controller etc.
- Ensuring a neat, accurate ledger is kept at all times.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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