Facility Assistant

Job Title: Facilities AssistantLocation: NewcastleWorking hours: 37.5, day shifts

Pay rate: £13.00 per hour

What you'll be doing:As a Facilities Assistant at Balfour Beatty, you will report directly to the Facilities Manager and play a key role in the day-to-day operations of the office. Your responsibilities will include a variety of tasks, ensuring that the site runs smoothly and meets the highest standards of service and cleanliness. You will be involved in:

Front of House:

• Acting as the first point of contact for visitors at the reception desk, delivering exceptional customer service.
• Managing visitor registration, answering the telephone, and addressing any queries raised via the shared mailbox.
• Overseeing the online parking portal and dealing with day-to-day queries from employees, contractors, and visitors.

Meeting Rooms:

• Ensuring all meeting rooms are maintained to an impeccable standard at all times.
• Managing the meeting room booking system, ensuring rooms are prepared for meetings (checking/clearing between sessions, operational checks of equipment).
• Coordinating any required hospitality arrangements.

Mailroom:

• Handling the incoming and outgoing post, distributing mail to recipients across the office.
• Managing the in-house company hybrid mail solution.

Other Duties:

• Providing general admin support as needed, including managing stock control for stationery and print stations across the building.
• Maintaining the access control system and issuing passes to Balfour Beatty staff.
• Ordering and replenishing office and kitchen consumables, ensuring the tea points are fully stocked and well-maintained.
• Supporting the Facilities/Office Manager, assisting with contractor management and building maintenance, ensuring accurate records are kept for all facilities.
• Proactively reporting maintenance issues and assisting in their resolution.

Who we're looking for:We are seeking a dynamic, enthusiastic individual who thrives in a busy environment. Previous experience in a similar role is an advantage but not essential, as full training will be provided. Ideal candidates will have:

Essential:

• IT literate with a solid understanding of Microsoft Office.
• Comfortable interacting with people face to face, at all levels.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and prioritise.
• Able to work independently and manage fluctuating workloads.

Desirable:

• ABIFM or NVQ in Business Administration or a similar qualification.
• Familiarity with Facilities Management practices.
• First Aid and/or Fire Marshall certification.

RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us on If this isn’t the role you’re looking for right now, please visit our contractor portal where you will see all of our live roles and communities .