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- Reporting into the Chief Operating Officer, with a core focus of ensuring the delivery of the organisational operations objectives.
- Engagement and providing oversight and key account information to the customer base (predominantly stakeholders in integrated care systems) around service delivery and performance.
- Leading the Operations Team and supporting them to deliver effectively for customers.
- Supporting the Growth Function as it develops new prospective customer relationships with Integrated Care Boards.
- Acting as a key member of the UK Management Team and engaging with staff at all levels.
- Coaching,monitoring and managing KPI performance.
- Fostering a positive culture within the operations function.
- Engagement with the Parent Group, to support the Chief Operating Officer as required.
- Working on a hybrid basis (1 day per week required in the North East based HQ).
- Occasional UK wide travel.
- Some out of hours Teams meetings with international parent company.
- Preferably operations management experience within a Healthcare / NHS environment. Backgrounds such as operations management within an acute hospital trust, operations / project / programme management within a commissioning environment may be relevant.
- A track record of managing high performing teams.
- Exposure to change management environments and organisations going through transformational change.
- Experience of implementing national policy directives.
- Comfortable working in a hybrid remote capacity.
- Ability to commute to the North East HQ one day per week.
- Comfortable with some UK wide travel as required.
