IT Service Desk Manager

Reed

Posted 4 days ago, valid for 24 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£70,000 - £84,000 per annum

Full Time

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Sonic Summary

The Service Desk Manager position is located in Newcastle with a salary range of £45,000 to £55,000 plus a 10% bonus and excellent benefits.
This is a permanent role within an industry-leading national company overseeing a large internal service desk function.
Candidates should have strong customer-facing experience and a background in managing or improving service desks.
The role requires previous leadership experience, including mentoring, coaching, and setting KPIs and SLAs, along with ITIL knowledge.
Applicants are expected to have experience in service desk operations and resolving application support issues.

Service Desk Manager

Location: Newcastle

Salary: £45-55k + 10% bonus + excellent benefits

Type: Permanent

An industry leading national company are looking for a Service Desk Manager to join the business to look after a large internal service desk function.

You will be looking after a 1st and 2nd line team including team leaders and some change and delivery professionals.

This company are looking for a customer focussed person who offer strong leadership and road mapping to ensure the continued services of the it services.

This company are looking for someone with the following skills:

• Strong customer facing experience• Experience working within a service desk• Experience resolving application support issues• Ability to escalate issues effectively to developers• Experience managing or improving a service desk• Previous leadership experience with mentoring, coaching, setting KPI's and SLA's• ITIL• Strong stakeholder management skills

Apply today for consideration.

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