Customer Service ManagerNewcastleUp to £38,000 + Development Opportunities + Free/Discounted Food + Referral Programme + Socials Do you have managerial experience within a customer service environment, and are looking to advance your career within the energy sector?This company is a leading energy provider committed to delivering exceptional service and value to its customers. Specialising in gas and electricity supply, this is an excellent opportunity to take the next step in your career and be able to lead your own team, contributing to the company's ongoing success.In this role you will be responsible for leading a small team, setting and tracking performance metrics, and ensuring the team is equipped to handle growing business demands. You will also play a key role in analysing customer feedback, identifying areas for improvement, and implementing process changes to enhance efficiency and customer satisfaction.An ideal candidate for this role would be a highly motivated and experienced individual with a passion for delivering excellent customer service and is confident in leading their own team.This is a brilliant opportunity for an individual from a managerial background looking to make a lasting impact in this ambitious company, within a close knit team, as you develop your career.The Role: * Leading and managing the customer service team* Establishing and monitoring the teams KPIs* Reviewing performances and implementing improvement plansThe Person: * Demonstrated experience in a customer service leadership position* Excellent team management and leadership skills* Strong data analysis and decision-making skillsReference Number: BBBH240235To apply for this role or to be considered for further roles, please click "Apply Now" or contact Grace Boniface at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Back to searchCustomer Service Manager
Rise Technical Recruitment Limited
Posted a day ago, valid for a month
Newcastle Upon Tyne, Northumberland NE19 2BG, England
£30,000 - £36,000 per annum
Full Time
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Sonic Summary
- The position is for a Customer Service Manager in Newcastle, offering a salary of up to £38,000 along with development opportunities and additional benefits like free/discounted food and a referral programme.
- The ideal candidate should have managerial experience in a customer service environment, with a strong focus on leading a team and enhancing customer satisfaction.
- Responsibilities include leading a small team, setting performance metrics, and analyzing customer feedback for process improvements.
- Candidates should possess excellent team management skills and strong data analysis capabilities to make informed decisions.
- This role is an excellent opportunity for someone looking to advance their career within the energy sector, contributing to the success of a leading energy provider.
