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Hybrid working, £26,000 - £30,000 DOE, 39 days annual leave, 35hrs per week for an excellent work life balance.7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.Start date: Jan 2025Duties:
- managing a team of 12 agents
- coaching and development
- performance management
- absence and sickness reviews and management
- dealing with escalations as required
- ensuring SLAs are met by managing KPIs
- carrying out 1:1s with agents
Must have:
- proven experience managing teams in the contact centre environment
- experience working towards strict regulations
- coaching and supportive nature
- excellent customer service skills
Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:
- 39 days annual leave AND 5 paid well-being days
- career progression
- Private medical
- 8% employer pension contribution
- hybrid working
- enhanced maternity/paternity (20 weeks full pay!)
- and many more benefits!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
