Customer Service Operations Support

The Skills You'll Need: Customer Service, SAP, Advanced Excel, Analytical skillsYour New Salary: £15 - £23 per hour (Equivalent of £29 - £45K pa)Location: NewcastleDuration: Short term temporary assignment until 30/06/2025Job status: Hybrid, 2 days a week in office (Tue and Thu)Working hours: 37.5 h p/w, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm)Job posting ID: 3740

Who You'll Be Working for: An international leader in household products.

Customer Service Operations Support - What you'll be doing each day:

Working with the Global Mobility Services team based in Newcastle providing services to employees globally in relation to mobile devices - phones and tablets. The ideal candidate must be comfortable working in a team that has a focus on stewardship, compliance whilst delivering outstanding employee experience.

Customer Service Operations Support - Main responsibilities:

• Completing monthly and quarterly audits to identify and eliminate stewardship risks and deliver cost savings.
• Ensure users are compliant with required mobility software (upgrades and IOS).
• Provide support to Service Delivery Manager and Service Delivery Specialist with any project work.
• Provide support with capitalization of assets in required countries ensuring all documentation has been submitted.
• Provide support to Global Mobility Finance Senior Manager with invoice verification, escalating any outages and liaising with the supplier where necessary.
• Provide support to Global Mobility Finance Senior Manager with financial reporting, verifying and cross checking data.
• Pro-actively identify process improvements and work with relevant team members to implement these.
• Ensuring accurate storage of key documentation for audit and stewardship purposes within the company.
• Managing data from multiple bespoke internal systems (training provided).

Customer Service Operations Support - The Skills You'll Need to Succeed:

• Proven experience in pro-actively identifying process improvements and simplification.
• Excellent knowledge of MS Office - particularly Excel.
• Excellent organizational and leadership skills.
• Strong analytical skills.
• Acute attention to detail is essential.
• Pro-active and able to juggle workload, flexible and agile using multiple systems including SAP, plus internal and external data portals.
• Ability to learn quickly and work autonomously.
• Outstanding communication, interpersonal abilities and high level of presentation skills.
• Possess excellent problem solving and decision making skills.

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