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Customer Service Operations Support Analyst

People First
Posted 2 days ago, valid for a month
Location

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Salary

£22,000 - £26,400 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position available is for a Customer Service Operations Support Analyst in Newcastle, offering a salary of £13 - £20 per hour, equivalent to £25,000 - £39,000 per annum.
  • Candidates should have experience in order processing and SAP, along with excellent skills in advanced Excel, particularly with Pivot Tables.
  • This is a long-term temporary assignment lasting 12 months, with a hybrid work model requiring two days in the office each week.
  • The role involves managing customer accounts, processing orders, handling stock discrepancies, and addressing customer claims.
  • Applicants must be eligible to work in the UK and possess strong analytical, communication, and organizational skills.

Your New Job Title: Customer Service Operations Support Analyst

The Skills You'll Need: Customer Service, SAP, Advanced Excel, Order Processing

Your New Salary: £13 - 20 per hour (Equivalent of £25-39k pa)

Location: Newcastle

Duration: Long term temporary assignment for 12 months

Job status: Hybrid, 2 days in the office a week (Tue/Wed), 3 at home

Working hours: 37.5 h per week/ Monday - Friday, 8am - 4pm or 9am - 5pm

Job posting ID: 3579

Who You'll Be Working for: An international leader in household products.

Customer Service Operations Support Analyst - Main responsibilities:

  • Managing customer accounts.
  • Processing customer orders on SAP.
  • Uploading manual orders.
  • Running reports on Excel.
  • Handling stock discrepancies.
  • Working on customer claims.
  • dealing with refused deliveries.

Customer Service Operations Support Analyst - The Skills You'll Need to Succeed:

  • Order processing experience.
  • SAP experience.
  • Excellent Excel skills i.e. Pivot Tables.
  • Strong analytical skills.
  • Fantastic customer service skills.
  • Time management and organisational skills.
  • Great attention to detail.
  • Excellent verbal and written communication skills.
  • Problem solving and decision making.
  • Being able to meet and work towards tight deadlines.

To view all our Supply Chain jobs please go to www.people-first.co.uk

Please follow us on Linkedin: people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.