Customer Support Advisor

Nigel Wright Group

Posted 9 hours ago, valid for a month

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

Nigel Wright is seeking a Customer Services Representative for a reputable manufacturing company, supporting over 1,000 customers across the UK and Europe.
The role requires strong time-management and IT skills, along with excellent communication abilities, both written and verbal.
Key responsibilities include providing product advice, overseeing order fulfillment, managing the order lifecycle, and addressing customer enquiries.
The position demands a focus on high-level customer service and collaboration with internal teams, as well as handling customer complaints.
Candidates should have at least 2 years of experience in a similar role, with a salary offered in the range of £25,000 to £30,000.

The RoleNigel Wright is delighted to announce an exciting opportunity for a Customer Services Representative within a well-respected manufacturing business. This role involves supporting over 1,000 customers across the UK and Europe, requiring strong time-management and IT skills due to its busy nature.Key Responsibilities:

Product and Application Advice: Provide expert guidance on products and their applications.
Order Fulfillment: Oversee the process of fulfilling customer orders accurately and efficiently.
Order Lifecycle Support: Manage the entire order lifecycle, ensuring issue resolution and post-sale support.
Customer Enquiries: Address and resolve customer requirements and enquiries within agreed timescales.
European Customer Service Support: Assist the broader European Customer Service function as needed.
High-Level Customer Service: Maintain the highest level of customer service, meeting set performance objectives.
Internal Stakeholder Support: Collaborate with internal teams such as Sales and Business Development, Manufacturing, and Dispatch.
Complaint Management: Handle customer complaints, gather preliminary information, and log them onto the claims system.

The PersonSkills/Attributes:

This role requires excellent communication skills both written and verbal.
Strong computer systems experience (preferably ERP and MS Excel) as well as exceptional focus on detail combined with the ability to quickly solve problems is required

Next StepsPlease contact for further details.

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