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Rewards and Benefits on Offer
Immediate start date.
Varied and interesting job role.
Great resources.
Great team culture.
Any support required is provided.
The Company you will be working for;
Our client is an established and successful company based in Newcastle Upon Tyne. They are currently looking for an Italian Speaking Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below.
The Job Youll be Doing;
Answering inbound calls
Handling customer queries
Responding to emails
Ensuring all queries are dealt with quickly, professionally and efficiently
Manage customer queries, concerns and expectations in accordance with the companys guidelines and client service level agreements
Responsible for managing effective communication and coordination between team members
About You;
Fluent in Italian
Customer Service experience
Customer resolution experience
Ability to advise customers on platform usage training provided
Good command of verbal and written English
Good time management skills
Highly organised and good at multitasking with the ability to prioritise workload and requirements
Day-to-day use of Microsoft Office, Outlook, Word, SharePoint, Teams and Excel
Basic understanding of how to use a website and Mobile App, how to use browsers, tabs, and security password vaults
