Junior IT Infrastructure Engineer x 2

Provide comprehensive first and second-line IT support through the helpdesk ticketing system.

Diagnose and resolve hardware and software issues.

Manage and maintain IT assets, including desktop and portable computers, printers, and mobile devices.

Support and troubleshoot Google Workspace applications, Windows operating systems, and network connectivity.

Deploy and configure new hardware and software.

Work with senior IT staff and escalate complex issues as needed.

Document IT support activities and contribute to the internal knowledge base.

Assist with Active Directory administration, user account management, and access control.

Support remote users and troubleshoot VPN and connectivity issues.

Ensure compliance with IT policies and security standards.

Experience in a first or second-line IT support role.

Strong knowledge of Windows operating systems.

Familiarity with Active Directory and user account management.

Understanding of IT security principles.

Proficiency in diagnosing and resolving hardware and software issues efficiently.

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Customer-focused with a proactive approach to IT support.