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IT Help Desk Manager - Newcastle - £30 - 35K
An established client of ours in the Technology sector are looking for a IT Help Desk Manager to join their internal IT department, on a permanent basis. The successful candidate will be responsible for the Incident and Service Request processes for both internal and external customers. This role will require a strong leader, with the ability to improve and build the processes around the Service Desk as the business evolves.
Roles & Responsibilities:
- Strong understanding of ITIL principles and service management best practices.
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills.
- Lead, mentor, and manage a team of service desk technicians to ensure high performance.
- Monitor service desk metrics and KPIs to ensure compliance with service level agreements (SLAs).
- Develop and maintain strong relationships with key stakeholders and users.
- Proficiency in using service management software (e.g., ServiceNow, Jira Service Desk, Connect Wise).
- Knowledge of IT infrastructure, including hardware, software, and network systems.
This is an excellent opportunity for an enthusiastic and passionate IT Help Desk Manager to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!
If you'd like more information about the role, please contact Jasmine Brady for more information on 07458160158 / email your CV to
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
