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IT Helpdesk Manager
?? Location: Newcastle Upon Tyne?? Salary: £30-£35k + Benefits + Flexible for unicorns?? Job Type: Full-time, Permanent
?? Join an Innovative Tech Hub in Newcastle! ??
Are you an experienced Helpdesk Manager passionate about delivering top-tier IT support? Do you thrive in fast-paced environments, leading teams to provide exceptional service? If so, we want to hear from you!
About Us:We are a dynamic technology hub at the heart of Newcastle’s growing tech scene. Our mission is to empower businesses and individuals through cutting-edge technology solutions, offering a collaborative environment where innovation thrives.
The Role:As our IT Helpdesk Manager, you will oversee our IT support team, ensuring smooth daily operations and fast issue resolution. You’ll drive efficiency, manage escalations, and implement best practices to enhance our service delivery.
Key Responsibilities:? Lead and mentor a team of helpdesk technicians, fostering a high-performance culture? Goodunderstanding of ITIL principles and service management best practices
? Proficiency in using service management software (e.g., ServiceNow, Connect Wise,Jira Service Desk).
? Knowledge of IT infrastructure, including hardware, software, and network systems.
What We’re Looking For:?? Proven experience as a IT Helpdesk Manager or in a similar IT leadership role?? Strong technical background in IT support, networking, and system administration?? Excellent problem-solving and decision-making skills?? Experience with helpdesk ticketing systems and ITIL best practices?? Strong communication skills, with a customer-centric mindset
Benefits:
? Remote hybrid working!
? Fun environment and team!
? Volunteer days
? Refferal bonus for new customers
? Enhanced Mat/Pat leave
?Employee Assistance Programme - free advice on relationships, mental health and financial planning and more.
?Perks and rewards schemes on our internal brand partnered platform
?Healthcare cash plan covering everyday expenses such as opticians, dentist etc.
If you are interested in this position, apply to the advert or contact consultant Kelvin.Cheng AT tennex.uk
