IT Helpdesk Manager

Tennex Recruitment Solutions

Posted 4 days ago, valid for 7 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Full Time

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Sonic Summary

The IT Helpdesk Manager position is located in Newcastle Upon Tyne with a salary range of £30-£35k plus benefits and flexibility for exceptional candidates.
The role requires proven experience as an IT Helpdesk Manager or in a similar IT leadership role, emphasizing a strong technical background in IT support and system administration.
Key responsibilities include leading and mentoring a helpdesk team, managing escalations, and implementing best practices to enhance service delivery.
Candidates should have a good understanding of ITIL principles, proficiency in service management software, and strong problem-solving and communication skills.
This is a full-time, permanent position offering remote hybrid working, a fun team environment, and various employee benefits.

IT Helpdesk Manager

Location: Newcastle Upon TyneSalary: £30-£35k + Benefits + Flexible for unicornsJob Type: Full-time, Permanent

Join an Innovative Tech Hub in Newcastle!

Are you an experienced Helpdesk Manager passionate about delivering top-tier IT support? Do you thrive in fast-paced environments, leading teams to provide exceptional service? If so, we want to hear from you!

About Us:

We are a dynamic technology hub at the heart of Newcastle’s growing tech scene. Our mission is to empower businesses and individuals through cutting-edge technology solutions, offering a collaborative environment where innovation thrives.

The Role:

As our IT Helpdesk Manager, you will oversee our IT support team, ensuring smooth daily operations and fast issue resolution. You’ll drive efficiency, manage escalations, and implement best practices to enhance our service delivery.

Key Responsibilities:

Lead and mentor a team of helpdesk technicians, fostering a high-performance culture
Good understanding of ITIL principles and service management best practices
Proficiency in using service management software (e.g., ServiceNow, Connect Wise,Jira Service Desk).
Knowledge of IT infrastructure, including hardware, software, and network systems.

What We’re Looking For:

Proven experience as a IT Helpdesk Manager or in a similar IT leadership role
Strong technical background in IT support, networking, and system administration
Excellent problem-solving and decision-making skills
Experience with helpdesk ticketing systems and ITIL best practices
Strong communication skills, with a customer-centric mindset

Benefits:

Remote hybrid working!
Fun environment and team!
Volunteer days
Refferal bonus for new customers
Enhanced Mat/Pat leave
Employee Assistance Programme - free advice on relationships, mental health and financial planning and more.
Perks and rewards schemes on our internal brand partnered platform
Healthcare cash plan covering everyday expenses such as opticians, dentist etc.

If you are interested in this position, apply to the advert or contact consultant Kelvin.Cheng AT tennex.uk

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